FREE SHIPPING ON ORDERS OVER $75
SHIPPING & RETURNS
Shipping Policy
We strive to process and ship all orders in a timely manner, working diligently to ensure that your items are on their way to you as soon as possible. While we aim to provide reliable delivery services, please note that shipping times may vary based on a variety of factors beyond our control.
We appreciate your understanding and patience during the shipping process. Once your order has been dispatched, you will receive a notification to keep you informed. Our team is here to assist you with any questions or concerns related to your order. Thank you for choosing us and we hope you enjoy your purchase!
PLEASE DOUBLE CHECK YOUR ADDRESS!! We will not be able to change a delivery address once an order is shipped.
Return & Exchange Policy
We are committed to ensuring a positive shopping experience for all our customers. If for any reason you wish to return an item, we invite you to reach out to our team for assistance, and we will evaluate every return request with care and consideration.
Please note that the condition of items returned will be taken into account, and we encourage customers to review their purchase before proceeding with a return. Additionally, items that were marked as final sale are not eligible for return. We appreciate your understanding of this process, as we aim to maintain high standards for our products. Please provide clear photos of any products damaged in transit within 2 days to info.burndatcandle@gmail.com. We will not accept any photos after 2 days of delivery! YOU WILL BE RESPONSIBLE FOR YOUR RETURN SHIPPING FEE, PLEASE HAVE PRODUCTS WRAPPED IN BUBBLE WRAP IF POSSIBLE. Anything returned and not wrapped will not be refunded or exchanged!
PLEASE NOTE: WE CANNOT ACCEPT RETURNS ON ANY PRODUCT UNLESS IT WAS DAMAGE DURING SHIPPING! Due to the nature of the product(s) and our inability to verify integrity upon return, we are unable to reuse or resell the product(s). Thank you for your understanding.